Privacy Policy — RepProX

ALLE TECH LLC FZ ("ALLE TECH", "RepProX", "we", "our", or "us") respects your privacy and is committed to protecting the personal information, business information, and operational data entrusted to us.

This Privacy Policy explains how RepProX collects, uses, stores, processes, protects, and discloses information when you access or use our website, mobile applications, cloud platform, APIs, and related services (collectively, the "Services").

By using the Services, you acknowledge and agree to the practices described in this Privacy Policy.

1. Who We Are

RepProX is a cloud-based Field Operations and Workforce Automation Platform developed and operated by:

ALLE TECH LLC FZ
Dubai, United Arab Emirates
Website: https://www.repprox.com
Support Email: support@repprox.com
Privacy Contact: privacy@repprox.com

2. Information We Collect

2.1 Personal Information

We may collect personal information including:

Full name
Business email address
Phone number
Job title
Company name
Department
User account credentials
Profile photographs

2.2 Operational Information

Depending on customer configuration, RepProX may collect:

Customer visit records
Delivery records
Service reports
Inspection reports
Collection records
Attendance activities
Route information
Field activity logs
Vehicle information
Inventory transactions
Survey responses
Notes and comments

2.3 Location Information

When enabled by the Customer, RepProX may collect:

GPS coordinates
Route history
Check-in locations
Check-out locations
Travel distances
Visit locations
Attendance locations

Location services may operate while the application is active and performing authorized field activities.

2.4 Device Information

We may collect:

Device model
Operating system
Application version
Mobile network information
IP address
Browser type
Language settings
Device identifiers

2.5 Electronic Signature Data

Where electronic signature functionality is used, RepProX may process:

Signature images
Signature timestamps
Associated transaction references
User identifiers

2.6 Camera and Media Information

Where enabled, users may capture:

Product images
Site images
Delivery proof images
Service evidence images
Inspection images
Customer documents

RepProX accesses camera functionality solely for customer-authorized operational purposes.

2.7 AI and Analytics Data

RepProX may process operational information to generate:

Performance insights
Operational analytics
Route recommendations
Forecasting suggestions
AI-assisted summaries
Activity trends

AI-generated outputs are intended solely to assist users and should not be relied upon as professional advice.

3. How We Use Information

We use information to:

Deliver and maintain Services.
Authenticate users.
Support customer operations.
Generate reports and analytics.
Improve application performance.
Provide technical support.
Monitor system security.
Detect fraud and misuse.
Comply with legal obligations.
Improve AI-assisted functionality.

4. Legal Basis for Processing

Where applicable under GDPR and similar privacy laws, we process information based on:

Performance of contractual obligations.
Legitimate business interests.
Compliance with legal obligations.
User consent where required.
Customer instructions as data controller.

5. Customer Ownership of Data

Customers retain ownership of all Customer Data processed within RepProX.

ALLE TECH acts primarily as a service provider and processor of such information.

We do not sell customer information.

We do not rent customer information.

We do not monetize customer operational data.

6. Data Sharing

We may share information only with:

Authorized Customer Personnel

Customer administrators and authorized users.

Cloud Infrastructure Providers

Including AWS and related service providers.

Integration Partners

Where requested by customers for system integrations.

Regulatory Authorities

Where required by law, court order, or governmental request.

Professional Advisors

Legal, accounting, compliance, and audit professionals.

7. International Data Transfers

RepProX serves customers globally.

Information may be processed in countries different from the country in which it was collected.

Where required by applicable law, ALLE TECH implements appropriate safeguards for international data transfers.

8. Data Security

ALLE TECH implements commercially reasonable technical and organizational security measures including:

HTTPS/TLS encryption
Secure cloud infrastructure
Access controls
User authentication
Role-based permissions
Security monitoring
Daily backups
Incident response procedures

No method of transmission or storage is completely secure and absolute security cannot be guaranteed.

9. Data Retention

We retain information only for as long as necessary to:

Deliver Services.
Fulfill contractual obligations.
Resolve disputes.
Meet legal requirements.
Protect business interests.

Following subscription termination:

Customer Data may remain available for thirty (30) days.
Customers may request exports during this period.
Data may be permanently deleted after the retention period.

10. User Rights

Subject to applicable laws, individuals may have rights to:

Access personal information.
Correct inaccurate information.
Request deletion.
Restrict processing.
Object to processing.
Request portability.
Withdraw consent where applicable.

Requests may be submitted to privacy@repprox.com.

11. Cookies and Tracking Technologies

RepProX may use cookies and similar technologies to:

Maintain sessions.
Improve functionality.
Analyze traffic.
Measure performance.
Enhance user experience.

Additional details are provided in our Cookie Policy.

12. Children's Privacy

RepProX is designed exclusively for business and professional use.

The Services are not intended for individuals under eighteen (18) years of age.

13. AI Services Disclosure

RepProX may use artificial intelligence technologies to provide recommendations, forecasts, summaries, and operational insights.

AI-generated outputs:

May contain inaccuracies.
Should not be considered professional advice.
Must be independently reviewed by users.

Customers remain responsible for all operational and business decisions.

14. Incident Response

In the event of a confirmed security incident affecting personal information, ALLE TECH will take commercially reasonable steps to:

Investigate the incident.
Mitigate risks.
Notify affected customers where required by law.
Implement corrective actions.

15. Changes to This Policy

We may update this Privacy Policy periodically.

Updated versions will be posted on: https://www.repprox.com

Continued use of the Services constitutes acceptance of revised versions.

16. Contact Us

Privacy Officer
ALLE TECH LLC FZ
Dubai, United Arab Emirates
Email: privacy@repprox.com
Support: support@repprox.com
Website: https://www.repprox.com